Appointment Scheduling
Use your time meeting with clients and prospects. We can set your appointments based on your specific schedule. We set your schedule based on your calendar. You can access your calendar and make updates anytime. You run your schedule. We make it work for you efficiently.
Appointment Reminders
Would you like a staff member to call your appointments and remind them of the time, place, details, needed items, etc.? We can provide reminders with a personal touch or automated catered to your needs. This service is cost effective and an affordable enhanced service for your business. Get the benefits of this service, at a fraction of the cost to having a staff member do it for you.
Urgent Direct Connect
You will always have urgent callers needing to speak with you right away. We can connect them directly to you wherever you are located. When we call you know it is urgent. We announce your caller and their need, you accept and we patch them through to you. A seamless transaction and a great service for your callers.
Cell Phone Backup
No one takes your calls better than you do, but sometimes you just cannot get to the phone. We can help by getting the overflow from your cell phone. Every missed call is answered with a live voice, professional attention, and customer appreciation. Instead of worrying about the call you missed that did not leave a message, rest assured the caller was answered with professionalism and courtesy. The caller is reassured you are available and will be in contact with them shortly. No more running to catch the phone. No need to rush your current call off the phone to catch the incoming caller. No need to take a call while meeting with a prospect or client. You know your callers are helped and you will get a text message in a couple of minutes that explains who called and what they need.
If you have an inbox that needs monitored and messages that require responses within a certain timeframe, this is a solution for you. We can check your email and respond to the message. If the message is urgent, we can contact you and respond on your behalf. This helps you provide excellent service without being tied to your email all day long. We provide an affordable, reliable service that helps you better manage your time.
Interactive Voice Response (IVR)
Another one of our new Call Center Solutions, an affordable solution to providing a look and feel for a very large company with many departments and employees. Our systems can be catered to your business with multiple levels and options for the callers. Messages can be taken and notification can be done automatically. If your callers need a live answer based on specific choices, this can be implemented as well to better assist the callers. Callers can be directly connected to you on your cell phone if they make the correct choice and you want this feature. No limitations and our focus is to help build a solution that provides good customer service with caller appreciation.
Business FAQ
If you have callers that ask similar questions and need a few details, our staff can easily answer basic questions to your criteria and provide your caller with great customer service. Our goal is to be an extension of your business and make your calls feel appreciated and valued.
Office Overflow
As a backup or overflow receptionist, we can take basic messages and get them to your office staff for proper servicing and timely assistance. Your caller is greeted personally and professionally, while your staff is more efficient. A very affordable solution for good customer service.
Bilingual Services
Spanish speaking representatives are available for your callers. Our goal is to help every caller with respect and customer appreciation. We do this by being patient and helpful, communicating on a level that meets your callers needs. If we receive callers that speak a different language, or if we have a difficult time communicating, we treat these calls as urgent and follow your reach criteria and protocol accordingly.
Information Desk
If your callers need specific answers to common questions and you would like to provide professional assistance we can give the details your customers are requesting. This is like a help desk that can be scripted. We focus on answering the questions to your specifications and requirements. Our goal is to help the caller effectively and efficiently. We will log and track all transactions for your records. If we cannot answer the callers question, we will take a message and let you know the details. We can return the call on your behalf and implement the answer as one of our common resolutions.
As a remote receptionist we can answer all calls personally and professionally. Direct calls to the proper department and personnel. Each call is logged and recorded. Know exactly who called and when. We understand your sales calls and the importance of your prospects, we can direct connect you to them just as if we are in your office. We can take messages from solicitors. If interested you can call back at your convenience.
Do you take orders on your website? Some people would rather order over the phone and we can help your callers complete this transaction. The credit cards and orders are processed on your systems, but the callers are helped and assisted by our professional staff members. Your callers feel appreciated and confirmed about their order.
Your resources can be scheduled by tenants, occupants, employees, and customers based on your criteria and protocol. We follow your calendar and manage the resources for you. This makes a simple process to maintain a schedule and keep all departments, individuals, and management on the same page and schedule. The possibility of double booking is minimized.
Your venues can be scheduled by tenants, occupants, employees, and customers based on your criteria and protocol. We follow your calendar and manage the resources for you. This makes a simple process to maintain a schedule and keep all departments, individuals, and management on the same page and schedule. The possibility of double booking is minimized.
Helping incoming callers is our specialty. Our staff understands the value of providing caller appreciation and respect on all calls. People are calling for a purpose, our goal is to meet their needs successfully with a level of professionalism and courtesy.
Be as detailed as you see necessary. From a simple voicemail box to a complex IVR solution our systems are built to your needs and requirements. We recommend personalized service and caller appreciation for best results. Each level and option can have multiple greetings that can be recorded in advance and scheduled to be activated upon a predetermined timeline and criteria. Greetings can also be applied manually as an override. You are given complete access and control. Solutions can be modified as necessary.
Many companies like doing proactive customer service calls and customer appreciation calls. If your company is looking to implement this service we can provide a successful application and service catered to your needs. Services available include live agent and automated greetings. Depending on your need and your budget a solution can be customized to accomplish your goals. We use a triggered dialing solution, not an auto-dialer. Your customers are never waiting for an answer, when they answer the call, an agent is there to speak with them, no delay. Our automated IVR system will allow your callers to be transferred to live agents upon request. A blended solution can be developed to meet your needs. Multiple campaigns can be established using customized solutions.
Helpdesks are needed by many companies providing products and services. If your callers have consistent questions and the answers are very similar, we can develop a logical scripted solution to help your customers effectively and efficiently. If you have a limited service team and would like to help all callers immediately this is a great way to provide excellent customer service. As more difficult issues need more technical help, a message can be taken for your staff with all the details documented. Your staff will know exactly what the caller needs and how to prioritize your clients needs. A great way to manage your staffs time, without increasing expenses.
Non-profits need to be available to help donors and callers around the clock. We help organizations gather information, process credit card donations, and provide important details and information to callers. If your organization is in need of having multiple call handlers at all times of the day, we can provide an affordable solution catered to the needs of the organization. Our goal is for your callers to feel appreciated and successful in their contact with your agency. Agents are trained to understand the value of your callers.
Dispatch Services
If your company requires staff members to be dispatched, day or night, we are the answer to your needs. We will gather the details from the caller and follow your protocol on reaching the proper staff member. We build our system to meet your promised response times. Our goal is to help the callers with assurance and professionalism. This is a very successful service used by towing companies, fleet services, service technicians, and mobile mechanics. We can help you by developing a catered solution for your team.
Affordable Solutions
Our pricing structures are setup so you pay us when we work for you. We provide human resource staffing for you 24 hours a day, but you only pay for the time we work for you. Regardless of how many calls we take or how much time we spend with your callers giving customer service and customer appreciation, you will only pay SMC a fraction of the cost it would take to staff your own office 24/7. Pricing plans are structured to fit every budget and every need.