During Office Hours?

 

As a backup or overflow receptionist, we can take basic messages and get them to your office staff for proper servicing and timely assistance. Your caller is greeted personally and professionally, while your staff is more efficient. A very affordable solution for good customer service.

 

 

 

During Lunch?

 

Let your staff go to lunch, have a staff meeting, but make sure your callers are still welcomed and assisted. Your callers are helped, messages are logged, and your staff gets a break. Your business is always open and your customers are always appreciated.

 

 

 

Holidays?

 

Enjoy the time off and close the office. Callers will get a live person and professional treatment, even though you are spending time with your family. Your clients emergencies can be handled by your on-call staff, but your staff is only bothered with real urgent needs. The next business day you can hit the ground running. You will have messages from your customers needing assistance and you know where to focus your staff.

 

 

 

Vacations?

 

Staff members have to take a break occasionally. Even though a staff member is away, your business is not hindered or effected. Always provide a level of professionalism and consistency for your callers. We can help you prioritize your staff by taking the calls, getting the details, and giving the messages to the proper staff members. We are here for you all the time.

 

 

 

All The Time?

 

You are an independent business person and you need someone to answer your calls. You do not hold regular office hours, but your clients and prospects need to know you care and are available. We can help you appear to have a staff by providing professional customer service and reassuring your callers you are available. We will connect your urgent callers and prospects directly to you, while taking messages from your other callers, helping manage your time.

 



Projects 2009

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How did you here about us?

Here at SMC we reach out to all different types of industries. You may have heard from us recently. How?