Blogs

Teamwork in a Call Center

Posted on December 22, 2011 by AHill

From the outside looking in one would easily overlook the importance of teamwork. With up to thousands of calls coming and going, it can be impossible for live operators to know it all. That is why a good answering service has the proper practices and solutions to avoid any confusion and to keep your business running smoothly. Continue reading →

*Emergency response solutions. A must have during a crisis.

Posted on September 20, 2011 by AHill

EMERGENCY RESPONSE Have you ever experienced a real crisis? Whether it be a hurricane, wildfires, or a power outage. Real life tragedies happen, and they can effect everybody. Residential areas, emergency dispatching, and of course business. Continue reading →

*Live operators. The best feature an answering service can have.

Posted on September 7, 2011 by AHill

As a customer, if you reach an answering service, what is of single most importance to you? Leaving a message? Knowing the business hours? Or knowing that your request is actually being tended to. Continue reading →

*Not only for Home Healthcare.This answering service does order taking as well…

Posted on August 29, 2011 by AHill

To no one’s surprise, a quality answering service can possibly give you many solutions and services to help your business. Many answering services stick to and promote themselves to a specific industry although they have the capabilities do a lot more. Continue reading →

*Cell phone back-up, a must from your medical answering service.

Posted on August 15, 2011 by AHill

In the medical field…

quality care as well as timely responses are vital. Whether it’s Home Healthcare, Dentistry, or Hospice. Not only do we want the best patient service provided, but the patient needs it now.

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*Emergency Dispatching. Another way an answering service can help.

Posted on August 12, 2011 by AHill

A live answering service can be useful in many ways. Not only can they make sure you get a message on every call, but their are so many more affordable solutions available to you.

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*Can an answering service really save you money?

Posted on August 8, 2011 by AHill

Anyone who has heard the sales pitch for an answering service has heard about how much money one will save. With all of the services and features answering services offer today, our question is: Can an answering service really save you money? Continue reading →

Consistent Exceptional Service from an answering service…

Posted on August 5, 2011 by AHill

Years ago when I worked in customer service I remember someone mentioning ‘Consistent Exceptional Service’. Let’s give it. I took that as a personal challenge.

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Answering Services. Know your client’s industry.

Posted on August 3, 2011 by AHill

Say you got a job at an answering service. Simple as taking a name, number, and message right?

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Home Healthcare answering service

Posted on August 1, 2011 by Alton

In Home Healthcare, you want great patient care and your office operations running smooth. Worrying about whether your phones are properly covered should not be part of your busy day.

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Trusting an Answering Service

Posted on July 29, 2011 by AHill

Callers everywhere are familiar with the boring recordings guiding them to push ’1′ for this and ’2′ for that. This routine can seem like forever, send you to the wrong operator, all the while making you completely frustrated.

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