Appointment Reminders

Would you like a staff member to call your appointments and remind them of the time, place, details, needed items, etc.? We, are your Virtual Receptionist can provide reminders with a personal touch or automated catered to your needs. This service is cost effective and an affordable enhanced service for your business. Get the benefits of this service, at a fraction of the cost to having a staff member do it for you.

Automated Greeting

If your callers are important, but basic details need be shared with them we can record a greeting that states the facts and details necessary. This is a great way to assist callers consistently. This service works as a call screening scenario, whether you need a live person speaking with your caller after the greeting or you would like a simple recorded message from the caller.

Scheduled Greeting

If you have specific office hours or specific information that needs to be changed and shared depending on the day of the week this is the service for you. Imagine having the office hours and protocol to follow on Monday – Wednesday being the same, but on Thursday you operate totally different. You can have pre-recorded greetings scheduled to play for callers on specific days of the week and/or specific times of the day.

Voicemail Services

Automated solution to help all your callers. What we do differently is cater our systems to your needs. If you have multiple departments or employees we can expand the boxes and greetings to meet your needs. Notification can be done via cell phone, text messaging, email, and phone calls. Imagine having your voice messages in your email. Solutions can be built as complex as you need.

Interactive Voice Response (IVR)

Another one of the new Call Center Solutions, an affordable solution to providing a look and feel for a very large company with many departments and employees. Our systems can be catered to your business with multiple levels and options for the callers. Messages can be taken and notification can be done automatically. If your callers need a live answer based on specific choices, this can be implemented as well to better assist the callers. Callers can be directly connected to you on your cell phone if they make the correct choice and you want this feature. No limitations and our focus is to help build a solution that provides good customer service with caller appreciation.

Voicemail to Email

Receive your voice recorded messages in your email. You can play, store, archive, and forward the message. This makes it easy to attach important messages to a customer relationship management solution for future access and shared availability with other team members.

Customized Call Menus

Be as detailed as you see necessary. From a simple voicemail box to a complex IVR solution our systems are built to your needs and requirements. We recommend personalized service and caller appreciation for best results. Each level and option can have multiple greetings that can be recorded in advance and scheduled to be activated upon a predetermined timeline and criteria. Greetings can also be applied manually as an override. You are given complete access and control. Solutions can be modified as necessary.

Fax to Email

As an enhanced solution for our clients we provide a phone number for faxing. We can accept faxes in our system and have them forwarded to your email address or they can be viewed from our website. The access is based on your personal login. The faxes are stored and can be sent to a fax machine on your request. This is a very nice enhanced service that can be helpful if you need a traveling fax solution.

Affordable Solutions

Our pricing structures are setup so you pay us when we work for you. We provide human resource staffing for you 24 hours a day, but you only pay for the time we work for you. Regardless of how many calls we take or how much time we spend with your callers giving customer service and customer appreciation, you will only pay SMC a fraction of the cost it would take to staff your own office 24/7. Pricing plans are structured to fit every budget and every need.

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